Enter and view: Ward B2, Acute Stroke Unit, Royal Blackburn Hospital

Download (PDF 648KB)

Summary of report content

Healthwatch Blackburn with Darwen Enter and View representatives conducted an unannounced Enter and View visit at Ward B2, Acute Stroke Unit on Saturday 24 February 2018 at 2 pm – 3.30 pm to collect views directly from patients, staff and carers/family members on their experiences of Ward B2, Acute Stroke Unit. Healthwatch Blackburn with Darwen spoke to 6 patients, 7 carers/family members and 17 staff members and undertook 2 observations. The key findings are: All of the patients, carers/family members and staff members described Ward B2, Acute Stroke Unit as good, very good or excellent. All of the patients and carers/family members said that the staff were very good or excellent. All of the patients and carers/family members said that the staff met their specific individual needs, were friendly and helpful, responded promptly to them and always treated them with dignity and respect. All of the patients and carers/family members found that the information that they had received from staff helpful. All patients said that they had a choice meal times. All patients said that they had seen a Physiotherapist. All of the patients and carers/family members said that Ward B2, Acute Stroke Unit is clean, the floors were in good condition and that Ward B2, Acute Stroke Unit was well maintained and decorated to an acceptable standard. The majority of patients and all of the carers/family members said the best thing about Ward B2, Acute Stroke Unit was the friendliness of the staff. Recommendations are: To provide a notice board with the names, photographs and roles of all staff who work on Ward B2, Acute Stroke Unit at the entrance of the ward. To review staffing levels on Ward B2, Acute Stroke Unit. To continue to build stronger links with the local Stroke Association. To share best practice working as a successful effective team with other wards/units in East Lancashire Hospital NHS Trust. To plan and offer activities/sessions to allow opportunities for patients to socialise.

Would you like to look at:

General details

Report title 
Enter and view: Ward B2, Acute Stroke Unit, Royal Blackburn Hospital
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Monday, 9 April, 2018
Date evidence capture began 
Saturday, 24 February, 2018
Date evidence capture finished 
Saturday, 24 February, 2018
Type of report 
Enter and view
Key themes 
Information providing
Quality of staffing
Staff levels
Support
Healthwatch reference number 
Rep-7016

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Neurology

Details of people who shared their views

Number of people who shared their views 
30
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.