Enter and view: Ward B2, Acute Stroke Unit, Royal Blackburn HospitalDownload (PDF 648KB)
Summary of report contentHealthwatch Blackburn with Darwen Enter and View representatives conducted an unannounced Enter and View visit at Ward B2, Acute Stroke Unit on Saturday 24 February 2018 at 2 pm – 3.30 pm to collect views directly from patients, staff and carers/family members on their experiences of Ward B2, Acute Stroke Unit. Healthwatch Blackburn with Darwen spoke to 6 patients, 7 carers/family members and 17 staff members and undertook 2 observations. The key findings are: All of the patients, carers/family members and staff members described Ward B2, Acute Stroke Unit as good, very good or excellent. All of the patients and carers/family members said that the staff were very good or excellent. All of the patients and carers/family members said that the staff met their specific individual needs, were friendly and helpful, responded promptly to them and always treated them with dignity and respect. All of the patients and carers/family members found that the information that they had received from staff helpful. All patients said that they had a choice meal times. All patients said that they had seen a Physiotherapist. All of the patients and carers/family members said that Ward B2, Acute Stroke Unit is clean, the floors were in good condition and that Ward B2, Acute Stroke Unit was well maintained and decorated to an acceptable standard. The majority of patients and all of the carers/family members said the best thing about Ward B2, Acute Stroke Unit was the friendliness of the staff. Recommendations are: To provide a notice board with the names, photographs and roles of all staff who work on Ward B2, Acute Stroke Unit at the entrance of the ward. To review staffing levels on Ward B2, Acute Stroke Unit. To continue to build stronger links with the local Stroke Association. To share best practice working as a successful effective team with other wards/units in East Lancashire Hospital NHS Trust. To plan and offer activities/sessions to allow opportunities for patients to socialise.
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Enter and view: Ward B2, Acute Stroke Unit, Royal Blackburn Hospital
Healthwatch Blackburn with Darwen
Date of publication
Monday, 9 April, 2018
Date evidence capture began
Saturday, 24 February, 2018
Date evidence capture finished
Saturday, 24 February, 2018
Type of report
Enter and view
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?