Enter and view: Ward 78 Royal Stoke University Hospital

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Summary of report content

Healthwatch Stoke-on-Trent conducted an enter and view visit on Ward 78 at Royal Stoke University Hospital. Ward 78 is split into four (four - six bed) bays. It is a female ward for frail and elderly patients. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. In addition to this Healthwatch Stoke-on-Trent had heard rumours from a reliable source that money was going missing from patients. Observations of the Enter and View representatives included: - Most of the relatives were happy with the treatment of their relations. - The ward was spotlessly clean and all the beds, where patients were sitting out of bed, were well made and spotless yet again. - A Dignity and Respect leaflet and wallet card was given to each person we spoke to, and although they found everything alright on the day of our visit, something may happen later when we are needed. This seemed to be an appreciated gesture. Healthwatch Stoke-on-Trent made no recommendations in the report. They concluded: "We were pleased to see a clean and happy ward, considering the elderly and frail nature of the patients. Relatives seemed very content with the care of their loved ones. Staff are enthusiastic and friendly and Sister Hughes, in our opinion, is a sister who has total control of her ward and does not mind lending a hand, or getting stuck in, with everyone when it is needed. We observed this and are convinced it was not for our benefit. We are happy to endorse Ward 78 and we hope it keeps providing over and above caring for the patients and their relatives/carers." The report includes a letter of response from the provider.

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General details

Report title 
Enter and view: Ward 78 Royal Stoke University Hospital
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date evidence capture began 
Friday, 19 August, 2016
Date evidence capture finished 
Friday, 19 August, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Information providing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Stoke-on-Trent City Council
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Care of the elderly
Inpatient care

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.