Summary of report contentHealthwatch Redbridge gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Redbridge to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Redbridge visited Heronwood and Galleon Wards - Wanstead Hospital on Tuesday 7 April 2015 and Foxglove Ward - King George’s Hospital on Wednesday 8 April 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform at Heronwood and Galleon Wards - Staff were friendly and clearly committed to ensuring patients receive high quality care. Authorised Representatives felt that the wards offered an excellent example of good reablement and rehabilitation facilities. Some nursing and care staff on the wards commented that they felt disappointed and confused at the lack of clarification regarding the impending relocation of services. The findings inform at Foxglove Ward that staff were friendly and clearly committed to ensuring patients receive high quality care. Authorised Representatives felt that the ward lacked a clear focus towards reablement and rehabilitation. They stated they felt ‘it was more like a frail elderly ward’ a number of times throughout the visit. Representatives were concerned that no clear plans were available given the impending reconfiguration of services. The report contains 7 recommendations.
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Enter and view: Wanstead Hospital and King George’s Hospital
Date of publication
Wednesday, 8 April, 2015
Date evidence capture began
Tuesday, 7 April, 2015
Date evidence capture finished
Wednesday, 8 April, 2015
Type of report
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?