Summary of report contentHealthwatch North East Lincolnshire conducted an Enter and View visit to Waltham House Care Home in October 2017. The purpose of the visit was to engage with residents and explore whether they feel treated with dignity and respect and to observe the provision of care, including personal care. Other key areas outlined in the purpose of visit are food and drink, safeguarding, activities, staffing and medication. Enter and View representatives visited the premises, having given prior notice of intention but not a specific date and engaged with residents and staff. In addition to these conversations, much of the report is based upon observations made by the representatives. Key findings indicate that, whilst staff interactions with residents appeared caring and demonstrated good rapport, the environment was not of a suitable standard and several observations were made that suggest improvements are needed. Issues included temperature, inaccessible call bells and lack of stimulation. A total of 7 recommendations were made to the provider, who responded to all points raised. In terms of impact, the provider acted upon the recommendations to purchase new bedding and towels and have plans underway to make further improvements.
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Enter and view: Waltham House Care Home
Healthwatch North East Lincolnshire
Date evidence capture began
Monday, 23 October, 2017
Date evidence capture finished
Monday, 23 October, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Care of the elderly
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)