Enter and view: Waltham House Care Home

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Summary of report content

Healthwatch North East Lincolnshire conducted an Enter and View visit to Waltham House Care Home in October 2017. The purpose of the visit was to engage with residents and explore whether they feel treated with dignity and respect and to observe the provision of care, including personal care. Other key areas outlined in the purpose of visit are food and drink, safeguarding, activities, staffing and medication. Enter and View representatives visited the premises, having given prior notice of intention but not a specific date and engaged with residents and staff. In addition to these conversations, much of the report is based upon observations made by the representatives. Key findings indicate that, whilst staff interactions with residents appeared caring and demonstrated good rapport, the environment was not of a suitable standard and several observations were made that suggest improvements are needed. Issues included temperature, inaccessible call bells and lack of stimulation. A total of 7 recommendations were made to the provider, who responded to all points raised. In terms of impact, the provider acted upon the recommendations to purchase new bedding and towels and have plans underway to make further improvements.

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General details

Report title 
Enter and view: Waltham House Care Home
Local Healthwatch 
Healthwatch North East Lincolnshire
Date evidence capture began 
Monday, 23 October, 2017
Date evidence capture finished 
Monday, 23 October, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Nursing care home
Residential care home
Respite care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.