Enter and view: Walstead Place

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Summary of report content

Healthwatch West Sussex’s team of authorised representatives made an announced Enter and View visit to Walstead Place, a nursing home with some 54 residents providing personal care, diagnostic and screening services to adults over 65 years, on 10th March 2015. Its Specialist Care Categories include Hearing Impairment, Parkinson's Disease, Stroke and Visual Impairment. This project was initially planned as a responsive visit to feedback which Healthwatch West Sussex had received about alleged deficiencies in care at the home. The intention was to get an overall sense by asking open questions on dignity issues from residents, relatives and staff where available. The questionnaire used by the team expands the enquiry into general issues of dignity. These include prompts on choice & control, communication and pain management, personal hygiene, privacy and social inclusion. All residents had an individual care plan which was reviewed on regular basis. They seemed happy with the food and menu and enjoyed their activities such as music session in the afternoons. Overall residents felt that staff were respectful and listened to them, however a few residents with hearing difficulties felt lonely at times. Pain management was supervised by the GP and given by the care home staff. The team felt the staff could do with more training in this area. Hygiene and cleanliness were of good standard and the residents’ privacy was respected. They enjoyed their activities and Healthwatch found the residents to be happy with the activities on offer and given enough contact with family and friends. The report explains the policies, procedures and training received by staff. The Healthwatch team made a few recommendations. Response from the provider explains the actions they hope to take to improve the service in line to the recommendations made.

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General details

Report title 
Enter and view: Walstead Place
Local Healthwatch 
Healthwatch West Sussex
Date of publication 
Tuesday, 10 March, 2015
Date evidence capture began 
Tuesday, 10 March, 2015
Date evidence capture finished 
Tuesday, 10 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Types of disabilities 
Vision impairment
Types of long term conditions 
Another long-term condition
Deafness or severe hearing impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.