Enter and view: Wall Hill Residential Care Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on Wall Hill Residential Care Home, a residential care home with 34 places caring for adults over 65 years old, on 12th July 2017. The purpose of the visit was to follow up on the findings of a CQC visit carried out in February 2017 – in particular the areas noted as requiring improvement such as staffing levels, storage of medicine and cleaning materials, improving availability of activities and Deprivation of Liberties assessments (DoLS). Observation by the Enter and View representatives reported: - externally, the garden is tidy and the building – a large old house - looks cared for; in addition fire safety improvements have been made; - internally, the building was freshly painted and clean, and changes had been made to provide a dementia friendly environment such as adding murals to walls; - staff levels have increased since the CQC visit; - agency staff are used if needed and sourced from a single agency; - a quarterly newsletter is produced by the owner for residents and relatives and regular meetings held with residents to ensure their views are taken into consideration; - family and friends can visit freely; - staff discussed employing an Activity Coordinator but voted to run the activities themselves with outside instructors visiting; - activities include external outings using the home’s own minibus, regular musical events, birthday celebrations; - the kitchen has been fully refitted and advice on the menu is taken from a dietician; - staff interacted with residents comfortably; - the current owners are keen to make the home a happy place for residents and staff; - all records are stored electronically and can be accessed within seconds; - medicines are now stored in a dedicated Clinical room which is secured by a key pad; - cleaning materials are now stored in a locked cupboard; - staff have received training on in the Mental Capacity Act and also on how to deal with challenging behaviour; - DoLs are as up to date as possible; - staff have received training on manual handling and the use of a hoist; - the general feeling is that major improvements have been made to the benefit of residents and staff. Residents commented that they were happy with the care they received. Staff appeared happy with the changes being implemented by the new owners. A recommendation was made to attach notices to doors when personal care was taking place. The provider appreciated the calm approach and attitude of the authorised representatives during the visit and welcomed their ideas.

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General details

Report title 
Enter and view: Wall Hill Residential Care Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Monday, 7 August, 2017
Date evidence capture began 
Wednesday, 12 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Consent to care and treatment
Health and safety
Patient records
Quality of care
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.