Enter and view: Waddiloves Health Centre

Download (PDF 214KB)
You voted 'Yes'.

Summary of report content

Healthwatch Bradford and District conducted an Enter and View visit to Waddiloves Health Centre on 18 February 2014. Healthwatch Bradford and District has four Enter and View volunteers with a learning disability and these newly trained volunteers wanted to carry out a visit to a good health service for people with a learning disability and chose Waddiloves Health Centre. At Waddiloves Health Centre people with a learning disability can access various services such as podiatry dentistry, and audiology. The volunteers decided the Enter and View visit should be about checking the reception and the waiting areas to see if they were accessible and suitable. The Authorised Representatives felt that the building was very accessible. There is a ramp at the entrance and the door is very wide with a lot of space to move around in the building. The visiting team also felt that the staff were very welcoming noting that they explained everything in a way that the Authorised Representatives could understand. They reported that the people they spoke to there were very nice. Based on the visit, the Authorised Representatives felt that Waddiloves Health Centre is a very good service for people with a learning disability. The report makes two recommendations: Improve the survey on ‘Elephant’ [patient survey App] by cutting the number of questions on the survey. The questions could be simpler with some more pictures. The Authorised Representatives also felt that face to face feedback would be better. The second recommendation was that Bradford District Care Trust should tell other providers what Waddiloves does to make its service good and accessible. There was no provider response included within this report.

Would you like to look at:

General details

Report title 
Enter and view: Waddiloves Health Centre
Local Healthwatch 
Healthwatch Bradford
Date of publication 
Tuesday, 18 February, 2014
Date evidence capture began 
Tuesday, 18 February, 2014
Date evidence capture finished 
Tuesday, 18 February, 2014
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Digitalisation of services
Health promotion
Health protection
Information providing
Integration of services
Quality of care
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.