Enter and view: VIVO Day Care Centre

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Summary of report content

Healthwatch Cheshire conducted an Enter and View visit to VIVOs Day Care and Respite Day Care Centre on 21/01/2014. Amenities at the centre include a large Community Day Service room, a quiet room, a sensory room, a kitchen adapted for service users, adapted toilets, three small offices and a locker area for staff. The sensory room and toilets are fitted with H-track person lifting equipment. The Centre has a Key Worker system for liaising with carers/families with each Key Worker contacts the Service User’s carer/family at least monthly to keep them up to date with what has been happening. Key Workers only have one or two Service Users to look after and use Chat Books to keep daily/weekly records of activities, etc. Carer contact sheets are used to record any comments from carers or families. The Authorised Representatives observed that Service Users seem to get a positive experience from their time at the day Care Centre. Staff are professional and cheerful. The surroundings are clean and tidy although storage was clearly an issue with so much personal, often large, equipment for the more severely disabled service users. The visiting team noted that a some colour about the place could only enhance the Users experience and consideration should be given to improved storage. No recommendations were made and there is no response from the provider included in the report.

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General details

Report title 
Enter and view: VIVO Day Care Centre
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 21 January, 2014
Date evidence capture began 
Tuesday, 21 January, 2014
Date evidence capture finished 
Tuesday, 21 January, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Community services 
Community based services for people with a learning disability

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Long term condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.