Enter and View: Vivienne Cohen House

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Summary of report content

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PDF icon 20200310_Hackney_E&V Psychotherapy services at Vivienne Cohen House.pdf

General details

Report title 
Enter and View: Vivienne Cohen House
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Tuesday, 10 March, 2020
Date evidence capture began 
Thursday, 19 December, 2019
Date evidence capture finished 
Monday, 13 January, 2020
Type of report 
Enter and view
Key themes 
Access
Admission
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Complaints procedure
Decor
Discharge
Health and safety
Health protection
Information providing
Quality of care
Referrals
Service delivery organisation and staffing
Staff training
Healthwatch reference number 
Rep-7411

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Observation
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details of people who shared their views

Number of people who shared their views 
8
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Doctors
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.