Enter and view visit: Sovereign House Care

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Summary of report content

We visited Sovereign House on 21 June 2018 to gather information about the experience of living in care homes in Coventry including quality of life factors such as activities and choices.

We collected our information by speaking to seven residents, and seven members of staff, including a manager and contracted staff. We received two returned questionnaires from visitors that were there at the time.

We made six recommendation to the management for action regarding:

  1. To tidy and make use of the Make use of the excellent garden facility 
  1. To implement aspects of dementia friendly design: mirrors, decor, floor surface; and labeling taps

3. To clear areas inside and outside the bathroom on ground floor used to store reablement equipment and put in place an additional purpose built storage. Bring this bathroom back into use.

4. Further develop activities and one to one interactions ensuring that residents on Floor 2 and 3 have access to both group and one to one activities on the floor where they live.

5. Ensure the compliments/complaints policy is visible and accessible.

6. Review staffing levels within the Units.

An action plan from the manager is included in the report.

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General details

Report title 
Enter and view visit: Sovereign House Care
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Tuesday, 18 September, 2018
Date evidence capture began 
Thursday, 21 June, 2018
Date evidence capture finished 
Thursday, 21 June, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health promotion
Lifestyle and wellbeing
Quality of care
Staff levels

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.