Enter and view: The village care home

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Summary of report content

Healthwatch Sunderland conducted an Enter and View visit to The village care home in August 2019. The representatives spoke to 11 staff, residents and relatives during the visit. 

The report found that the management was considered to be kind, helpful and supportive. Residents and relatives regarded the staff as caring and do not rush. They also know each resident well and cater to their needs. A range of activities were on offer for residents including external trips. There was a choice of food and meals for residents which were well received. Residents are also visited by various health professionals including GPs, dentists and opticians. All cultural and religious needs are met within the home. All relative respondents gave positive responses when asked if they feel a welcome participant in the life of the home, they said, ‘definitely’ and ‘very much so’.

No recommendations were made and a service provider response is not included. 

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General details

Report title 
Enter and view: The village care home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 22 October, 2019
Date evidence capture began 
Wednesday, 14 August, 2019
Date evidence capture finished 
Wednesday, 14 August, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.