Enter and view: Victoria House Care Home

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Summary of report content

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General details

Report title 
Enter and view: Victoria House Care Home
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Monday, 18 September, 2017
Date evidence capture began 
Monday, 26 June, 2017
Date evidence capture finished 
Wednesday, 19 July, 2017
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Consent to care and treatment
Decor
Engagement
Food and nutrition
Health and safety
Health protection
Lifestyle and wellbeing
Other
Quality of staffing
Service delivery organisation and staffing
Staff levels
Staff training
Support
Healthwatch reference number 
HW-06

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Dementia
Mental health services 
Older peoples mental health community service
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
Multiple
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Other

Details of people who shared their views

Number of people who shared their views 
not known
Age group 
All people over the age of 65
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.