Enter and View: Vaughan Williams Ward, Warneford Hospital

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Summary of report content

Healthwatch Oxfordshire undertook an enter and view visit to the Vaughan Williams ward of Warneford Hospital on 26 June and 22 July 2019.  This is an 18-bed ward for adult males experiencing acute mental illness.  On their visits, they spoke to seven staff and 3 patients.


  • On observation, patient – staff relationships were extremely good and appeared to be on a very equal footing
  • Vaughan Thomas ward is demonstrating areas of excellent practice with their psycho-social interventions (PSI) group and patient monitoring system
  • Time and consideration had clearly gone into making the environment feel relaxed and homely
  • There was evidence of a strong staff ethos of patient-centred care
  • There were great examples of involving and supporting family members
  • Low staffing numbers is impacting staff morale

There were 9 recommendations covering issues such as facilities, information and activities.

The report includes a response from the provider detailing action to be taken on each of the recommendations.

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General details

Report title 
Enter and View: Vaughan Williams Ward, Warneford Hospital
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Wednesday, 26 June, 2019
Date evidence capture finished 
Monday, 22 July, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.