Enter and view: Urmston Manor Residential Home

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Summary of report content

Healthwatch Trafford conducted an Enter and View in a Residential Home that cares for up to 24 elderly people in October 2018. They used observations and questionnaires that were sent to relatives of residents and staff members. Feedback was gathered from 15 residents, 13 relatives and 8 members of staff. Observations made by the Enter and View representatives include: health and safety standards were upheld, the layout of the building was easily navigated and open, and bedroom doors had residents' photographs and information of their hobbies. The food quality and choice was good with readily available drinks within reach of residents. Residents commented that the activities provided in the home were varied and have recently increased. The residents told representatives that they were looked after well. The management of the home has recently changed and residents commented that they were able to provide feedback and were aware of the complaints procedure. Staff training has been enhanced since this change as all staff members have received dementia training, giving them more confidence when delivering care. The report recommends that the care home should review it's laundry process, review the support in the garden for those requiring hoisting and staff should encourage residents to move after surgery.

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General details

Report title 
Enter and view: Urmston Manor Residential Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Friday, 18 January, 2019
Date evidence capture began 
Tuesday, 23 October, 2018
Date evidence capture finished 
Tuesday, 23 October, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Continuity of care
Food and nutrition
Information providing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.