Enter and view: The Uplands at Oxon Nursing Home

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Summary of report content

Healthwatch Shropshire conducted an Enter and View visit to the The Uplands at Oxon Nursing Home on the 5th June 2019. 

Their observations focused on the following areas: the home environment, how the home provides person centred care, and the support available to staff.

They found the home had a calm and welcoming atmosphere, and was Dementia friendly thorough out. Relatives and temporary residents made positive comments about the home. 

Healthwatch provided two recommendations: to review the training for all staff, to ensure that all staff receive Dementia training, and to review storage for equipment and wheelchairs, so that a bathroom is not used for this.

This report contains a service provider response. 

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General details

Report title 
Enter and view: The Uplands at Oxon Nursing Home
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 15 July, 2019
Date evidence capture began 
Wednesday, 5 June, 2019
Date evidence capture finished 
Wednesday, 5 June, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.