Enter and view: the University Hospital of North Tees A&E and Urgent Care departments

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Summary of report content

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PDF icon 20200213_Stockton on tees_ E&V University hospital of north tees a&e and urgent care centre.pdf

General details

Report title 
Enter and view: the University Hospital of North Tees A&E and Urgent Care departments
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Thursday, 13 February, 2020
Date evidence capture began 
Friday, 11 October, 2019
Date evidence capture finished 
Monday, 14 October, 2019
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Health and safety
Information providing
Quality of care
Quality of staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5229

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency
Urgent care services

Details of people who shared their views

Number of people who shared their views 
77
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Nurses
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.