Summary of report contentHealthwatch Warwickshire conducted an Enter and View on Tysoe Surgery, an NHS GP Practice with 1,300 patients on 16th May 2017. The Enter and View representatives reported that: - the building was in good condition though maintenance was planned to improve the driveway; - there are facilities for people with disabilities (parking, toilets, hearing loop); - patients are informed of delays but not length; there is no comments/complaints box in reception. Patients who provided responses to the questionnaire: - gave a generally positive rating on the appointment booking system; - gave a generally positive rating on the opening hours; - mostly rated access to the GP surgery as excellent or good; - all rated the cleanliness and hygiene as excellent or good; - mostly rated their GP as excellent or good, some comments made about not being able to see GP of choice; - almost all rated their nurse as excellent or good; - all rated the reception staff as excellent or good; - gave a mixed rating on the punctuality of appointments, several comments about regular delays and about not being informed of length of delay; - almost all rated involvement in decision-making as excellent or good; - all rated the overall quality of care, treatment and service as excellent or good. Recommendations were made with regard to: - informing patients of delays, specifically the length of delays, to appointments; - improving the driveway to make it stable for people with mobility issues. The Surgery response apologised for not having a sign up indicating delays to appointment and committed to ensuring this would be up in future. They also stated that the driveway would be repaired in August.
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Enter and view: Tysoe GP Surgery, Warwickshire
Date of publication
Tuesday, 1 August, 2017
Date evidence capture began
Tuesday, 16 May, 2017
Date evidence capture finished
Tuesday, 16 May, 2017
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Nutrition and dietetics
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?