Enter and view: Tysoe GP Surgery, Warwickshire

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Summary of report content

Healthwatch Warwickshire conducted an Enter and View on Tysoe Surgery, an NHS GP Practice with 1,300 patients on 16th May 2017. The Enter and View representatives reported that: - the building was in good condition though maintenance was planned to improve the driveway; - there are facilities for people with disabilities (parking, toilets, hearing loop); - patients are informed of delays but not length; there is no comments/complaints box in reception. Patients who provided responses to the questionnaire: - gave a generally positive rating on the appointment booking system; - gave a generally positive rating on the opening hours; - mostly rated access to the GP surgery as excellent or good; - all rated the cleanliness and hygiene as excellent or good; - mostly rated their GP as excellent or good, some comments made about not being able to see GP of choice; - almost all rated their nurse as excellent or good; - all rated the reception staff as excellent or good; - gave a mixed rating on the punctuality of appointments, several comments about regular delays and about not being informed of length of delay; - almost all rated involvement in decision-making as excellent or good; - all rated the overall quality of care, treatment and service as excellent or good. Recommendations were made with regard to: - informing patients of delays, specifically the length of delays, to appointments; - improving the driveway to make it stable for people with mobility issues. The Surgery response apologised for not having a sign up indicating delays to appointment and committed to ensuring this would be up in future. They also stated that the driveway would be repaired in August.

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General details

Report title 
Enter and view: Tysoe GP Surgery, Warwickshire
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 1 August, 2017
Date evidence capture began 
Tuesday, 16 May, 2017
Date evidence capture finished 
Tuesday, 16 May, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Diabetic medicine
Nutrition and dietetics

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.