Enter and View: Tulsi House

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Summary of report content

Healthwatch Brent undertook an Enter and View visit to Tulsi House, a sheltered housing facility, as part of a programme of enter and view visits.  The visit took place on 15 February 2019.

The visit looked at the care planning provided, management of the facility, psychological wellbeing and engagement with residents, relatives and carers.  Healthwatch picked up that residents, relatives and staff had concerns about the care provided by Westminster Home Care, including the quality of care plans, staffing levels and staff training.  Residents were happy with the management of the home by Network Housing Group.

There were three recommendations aimed at the care provider and the report contains a response.

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General details

Report title 
Enter and View: Tulsi House
Local Healthwatch 
Healthwatch Brent
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Friday, 15 February, 2019
Date evidence capture finished 
Friday, 15 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.