Enter and view: Tudor House

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced enter and view visit to Tudor House on 24 March 2015. The visit is part of the team’s wider enter and view programme to identify how dignity is being respected in a care home environment. On the day of the visit, the team engaged with 2 staff members and 3 residents using survey and observation methods. The team found the home to be operating to a good standard of care in regard to cleanliness, dignity and respect. It had a warm, friendly atmosphere, the team were advised that the home was undertaking refurbishment. The residents were happy, given choice and appeared well cared for. Each resident has a care plan and key worker who also worked with the family. There was clear evidence of various social activities which the residents’ relatives were able to take part in. Residents are given a choice of menu for mealtime and those spoken to said that the standard of food was very good. The team observed positive interaction between staff and residents and residents were happy with the care they received. Staff have good training. Medication is distributed by a senior, trained carer. No relatives were present during the visit for the team to engage with. The report included the recommendations that the redecoration of the home continue with the clear aim of improving the living environment for the residents. It was also recommended that consideration is made to the engagement of an activities coordinator to oversee the activities, and that the report is shared within the home. No response from the service provider was included in the report.

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General details

Report title 
Enter and view: Tudor House
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Tuesday, 24 March, 2015
Date evidence capture began 
Tuesday, 24 March, 2015
Date evidence capture finished 
Tuesday, 24 March, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Staff training
Other information of note about this report 
Activity Coordinator
Activities
Healthwatch reference number 
Rep-5236

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
5
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.