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Summary of report content

Healthwatch Staffordshire conducted and enter and view visit on Treetops Court, a home that provides care and accommodation for up to 70 residents in Leek. Healthwatch had previously visited Treetops Court 2016 and 2017, but following the most recent CQC report stating that all areas required improvement, they wanted to revisit Treetops. Findings from the visit included: - When Healthwatch Staffordshire representatives entered Treetops this time it was evident from the start that there was a lovely atmosphere in the Home, all staff were welcoming, smiling and chatty, the Manager has an ‘open door’ policy and aside of this there are two post boxes in the reception area one for residents and families and one for staff where notes, suggestions etc. can be left. - They were advised the following on some of the issues that were highlighted in the last CQC report:- • That a plan is now in place to support any resident during periods of agitation or if choking. • A monthly audit is kept on medication and a weekly check by the Manager and Clinical Lead. • The new Manager has held two ‘relative meetings’ the first one was very poorly attended but the second one 10 people came. There were no recommendations made in the report, however it was stated that ss there are so many new things happening at Treetops Court, it would be useful to make a return visit in six months time to see how things have progressed. No response from the service provider was received or included.

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