Enter and view: Treetops Court care home

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Summary of report content

Healthwatch Staffordshire conducted and enter and view visit on Treetops Court, a home that provides care and accommodation for up to 70 residents in Leek. Healthwatch had previously visited Treetops Court 2016 and 2017, but following the most recent CQC report stating that all areas required improvement, they wanted to revisit Treetops. Findings from the visit included: - When Healthwatch Staffordshire representatives entered Treetops this time it was evident from the start that there was a lovely atmosphere in the Home, all staff were welcoming, smiling and chatty, the Manager has an ‘open door’ policy and aside of this there are two post boxes in the reception area one for residents and families and one for staff where notes, suggestions etc. can be left. - They were advised the following on some of the issues that were highlighted in the last CQC report:- • That a plan is now in place to support any resident during periods of agitation or if choking. • A monthly audit is kept on medication and a weekly check by the Manager and Clinical Lead. • The new Manager has held two ‘relative meetings’ the first one was very poorly attended but the second one 10 people came. There were no recommendations made in the report, however it was stated that ss there are so many new things happening at Treetops Court, it would be useful to make a return visit in six months time to see how things have progressed. No response from the service provider was received or included.

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General details

Report title 
Enter and view: Treetops Court care home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Friday, 23 February, 2018
Date evidence capture began 
Monday, 22 January, 2018
Date evidence capture finished 
Monday, 22 January, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.