Enter and view: Treetops Care Home, Bristol

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Summary of report content

This report from Healthwatch Bath and North Somerset relates to an Enter and View visit to they conducted to Treetops Care Home in Bristol on Friday 13th February 2015 from 11am to 12.30pm. The visit formed part of an ongoing package of work implemented by Healthwatch B&NES around examining the quality of care within local care homes, including where residents have, or could be expected to have, dementia. The report looked reported the team’s findings through the following three themes: The right to satisfaction of basic needs; The right to choose and the environment. The report states that overall Treetops was was a good residential home with a few areas for improvement. Residents’ wishes were respected and where possible a flexible approach towards residents was taken. Some of the staff knew the residents and their ways extremely well and looked after them in a caring fashion. Healthwatch Bath and North Somerset representatives made the following recommendations: - That there should be some extra efforts to sign post the home on the street and online - To make the home’s front door and foyer more welcoming and the community rooms less institutional. - That there should be make-over of the garden which was seen by the reps as an under-utilised resource. - To revise the activities schedule bearing in mind the type of residents. - To ensure that there was no smoking on the premises. - To serve food on hot plates - To update the website with the name of the manager and making it less generic for Shaw Care Homes.

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General details

Report title 
Enter and view: Treetops Care Home, Bristol
Local Healthwatch 
Healthwatch Bath and North East Somerset
Date of publication 
Sunday, 15 February, 2015
Date evidence capture began 
Sunday, 15 February, 2015
Date evidence capture finished 
Sunday, 15 February, 2015
Key themes 
Cleanliness hygiene and infection control
Food and nutrition
Lifestyle and wellbeing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.