Enter and view: Treetops care home

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Summary of report content

This is an enter and view report conducted by Healthwatch Bath and North East Somerset on 15th June, 2017. During the visit Healthwatch representatives spoke to a mix of staff, residents and relatives. The number of people spoken to is not recorded. The visit was announced. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. It was observed that the front of the building could be tidied up, though the garden was well maintained and popular. There was a comment from staff about there not being enough of them on duty. Recommendations were made as part of this report. No response from the home manager has been attached.

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General details

Report title 
Enter and view: Treetops care home
Local Healthwatch 
Healthwatch Bath and North East Somerset
Date of publication 
Thursday, 15 June, 2017
Date evidence capture began 
Thursday, 15 June, 2017
Date evidence capture finished 
Thursday, 15 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Continuity of care
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-5737

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.