Enter and view: Treetops Care Home

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Summary of report content

Healthwatch Bath and North East Somerset is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Bath and North East Somerset visited Treetops Care Home on 15/06/2017. It was clear to Healthwatch volunteer enter and view representatives that residents are happy at the home, most of their needs are catered for and the residents and relatives Healthwatch Bath and North East Somerset spoke with have found staff very accommodating. The revisit was aimed at looking at the areas recommended for improvement in 2015. Signage to the care home from the road is not in place, but Healthwatch is aware that this might need further negotiation with the Local Authority to implement. The entrance was not the most welcoming, although relatives have told Healthwatch Bath and North East Somerset that they can pop into the office and ask for what they want. The website still needs updating with the name of the current manager. The home is clean and the garden is now a lovely resource, where residents were observed sitting in the sun. Healthwatch Bath and North East Somerset highlighted it would be great to see the front garden area and the pots at the front entrance tidied up for the future. Healthwatch volunteer enter and view representatives were pleased to observe a list of activities for the month of June displayed and it was good to hear from a male resident the pleasure he gets in helping out in the garden. Healthwatch Bath and North East Somerset understand that there will be some residents that like to smoke, but would like staff to be discouraged from smoking while at work. The report includes 6 recommendations and does not include a response from the provider.

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General details

Report title 
Enter and view: Treetops Care Home
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Thursday, 15 June, 2017
Date evidence capture began 
Thursday, 15 June, 2017
Date evidence capture finished 
Thursday, 15 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health promotion
Quality of staffing
Healthwatch reference number 
Rep-1333

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All people over the age of 65
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.