Enter and view: Toray Pines Care Home

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Summary of report content

Healthwatch Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lincolnshire visited Toray Pines Care Home on 10th April 2014. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform although the visit was not at a good time to access residents, the care home seemed to be very well run with good management and a good team of workers who appear to have opportunities for appropriate training. A resident whose disability confined them to limited access to communal areas, felt safe and well cared for however wished there was more opportunity to companionship and engagement with others. Toray Pines is ideally situated within a village location with shops, schools, church etc. and has a safe, easily accessible lawned area for outdoor space. Toray Pines provides a living environment that provides good food, pleasant personal living accommodation, caring staff and where possible good links with the community of Coningsby. The report informs staffing levels to be reviewed specifically during the evening and night time. Review the care and frequency of changes for those with incontinence. In light of the view of a resident/s who felt that either they wouldn’t want to complain, or felt they don’t want to make a fuss, a review of patient and relative access to the complaints/concerns and compliments may need to be revisited. Healthwatch Lincolnshire request some clarity relating to the bathing of residents, and an indication if the provider feels that bathing once a week is sufficient for residents. Possibly a review of care plans and reviews, ensure relative and friends are involved and aware and where residents have no family or friends that they receive adequate and appropriate information around their personal plan. Identified areas where social isolation can be an issue, the provider may wish to engage with other services including local petting schemes and St Johns Trust, in addition consider Healthwatch as a future partner as part of our volunteering programme.

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General details

Report title 
Enter and view: Toray Pines Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Thursday, 10 April, 2014
Date evidence capture began 
Thursday, 10 April, 2014
Date evidence capture finished 
Thursday, 10 April, 2014
Type of report 
Enter and view
Key themes 
Complaints procedure
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.