Enter and view: Tixover House, Rutland

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Summary of report content

Premises are a care home that provides nursing. The report refers to conversations with residents but adds ‘most residents have a lack of capacity and while conversations to ascertain their views were undertaken the team was aware that the accuracy of some answers was affected by their condition’. Otherwise results are from observation and staff discussion. No relatives were available due to an oversight by the care home. A number of recommendations were made and a provider response is available but simply clarify some points made rather than achieving impact

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General details

Report title 
Enter and view: Tixover House, Rutland
Local Healthwatch 
Healthwatch Rutland
Date of publication 
Saturday, 11 November, 2017
Date evidence capture began 
Friday, 3 November, 2017
Date evidence capture finished 
Friday, 3 November, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Communication between staff and patients
Food and nutrition
Health inequalities
Lifestyle and wellbeing
Prescription
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-6158

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Dementia
Dentistry
Pharmacy
Mental health services 
Older peoples mental health community service
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Memory
Mental health
Mobility
Multiple
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Age group 
65-85 years
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.