Enter and View: Tissue Viability Service

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Summary of report content

On 6th of June 2018, Healthwatch Newham visited the Tissue Viability Service as part of joint quality assurance visits with Newham Clinical Commissioning Group. The Tissue Viability Service focus on non-healing chronic and complex wounds. This includes pressure ulcers, diabetic foot wounds and skin tear. The service operates in three other surgeries which are Appleby Health Centre, Vicarage Lane Health Centre and Centre Manor Park.

Healthwatch staff spoke to three patients on the day of their visit and found that all of them were happy with the service and with the level of care the staff provided. All service users understood why they had been referred to the service and their health plan; felt that their needs were met by the nurses; that they did not have to repeat personal information to the service if they had been referred by their GP; and were regularly informed about the next steps as they had weekly appointments. Overall the patients rated the service as excellent but felt it could be further improved.

The report made no specific recommendation but recognised that the service could be further improved by recruiting more district nurses. There is a response from the provider.

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General details

Report title 
Enter and View: Tissue Viability Service
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 22 April, 2020
Date evidence capture began 
Wednesday, 6 June, 2018
Date evidence capture finished 
Wednesday, 6 June, 2018
Type of report 
Key themes 
Continuity of care
Information providing
Quality of care
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Newham Clinical Commissioning Group
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Community services 
Community healthcare and nursing services
Continuing care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.