Enter and view: Thornton Manor Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit, as part of a planned set of visits looking at the quality of provision of residential care. Healthwatch Cheshire West visited Thornton Manor Care Home, on 05/03/2015. Thornton Manor provides residential and nursing care for people with physical and mental disabilities, including severe dementia. It also specialises in end of life care. The home is able to care for those with the most challenging needs. It has a capacity for 44 rooms on two floors including three doubles for couples or those wanting to share. At the time of visiting two rooms had been recently vacated and were being redecorated prior to reoccupation. The summary of findings highlighted this at a previous Enter and View visit by Authorised Representatives (ARs) on December 10th 2013, ARs concluded that, though the standard of care was high, there were some serious deficiencies in the maintenance of the premises. Since then very considerable investment has been made. Carpets and floorings have been re-laid, furnishings renewed, rooms redecorated and matching cheerful and individual curtains and bedding introduced. New double glazing is on order, we were told. The lift remains small but was clean. Staircases are narrow, but we were told that chutes are now available (in extreme cases only) for any eventual evacuation from the top, secure floor where the most challenging cases are housed. There is no trace of the bad odour detected last time. Healthwatch Cheshire West made no recommendations.

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General details

Report title 
Enter and view: Thornton Manor Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 5 March, 2015
Date evidence capture began 
Thursday, 5 March, 2015
Date evidence capture finished 
Thursday, 5 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Information providing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.