Enter and view: Thornton Lodge care home, Salford

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Summary of report content

In August 2017 Healthwatch Salford carried out an Enter and View visit to Thornton Lodge Care Home. Healthwatch Salford made Enter and View of local care homes a local priority so as to contribute to strategic improvement plans. The purpose of the visit was to achieve some of the following • To engage with residents of care homes and understand how dignity is being respected in a care home environment. • Identify examples of good working practice. • Observe residents and relatives engaging with the staff and their surroundings and to experience the care home. Overall, from the twenty individuals we spoke to and from what we observed at Thornton Lodge, it was clear that the management team acknowledge there are areas requiring improvement following a Care Quality Commission (CQC) inspection. The residents and staff were very positive about the care home but identified issues around providing personalised care, staff training and support, meals, access to activities and the environment which need to be addressed. The report cites 6 recommendations in relation to the above areas. The provider response was included within the report which references changes made as a result of a new manager taking up post.

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General details

Report title 
Enter and view: Thornton Lodge care home, Salford
Local Healthwatch 
Healthwatch Salford
Date of publication 
Tuesday, 8 August, 2017
Date evidence capture began 
Tuesday, 8 August, 2017
Date evidence capture finished 
Tuesday, 8 August, 2017
Type of report 
Enter and view
Key themes 
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Age group 
All people over the age of 65
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.