Enter and view: Thomas Audley Ward, Homerton Hospital

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Summary of report content

Healthwatch Hackney gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Hackney to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Hackney visited The Hoxton Surgery, Hackney on 26 June 2017. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Hackney found the atmosphere to be calm and corridors where clear and uncluttered. The visiting team were quickly provided with information about the ward and the vulnerability of patients by ward manager. No problems with access to patients and staff. All our questions were answered. Healthwatch Hackney made 8 recommendations in relation to accessibility and leaflets.

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General details

Report title 
Enter and view: Thomas Audley Ward, Homerton Hospital
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Monday, 26 June, 2017
Date evidence capture began 
Monday, 26 June, 2017
Date evidence capture finished 
Monday, 26 June, 2017
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Information providing
Quality of treatment
Healthwatch reference number 
Rep-5945

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.