Enter and view: Thames View Medical Centre

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Summary of report content

Healthwatch Barking and Dagenham conducted an Enter and Visit view to Thames View Medical Centre.on the 20th March 2019. The purpose of this visit was to monitor the services based on feedback received from the public. They looked at the following areas of service: appointment waiting times, consultation times, staff conduct, urgent appointments, quality and standards of information. 

Healthwatch spoke to 23 patients and the practice manager. Overall, people described their experience positively. Feedback in terms of routine appointments was varied; some people waited a week or less for their appointment, whilst others had waited more than two weeks. 

Overall, Healthwatch felt it had been a positive visit. They did make several recommendations about making information visually clearer in the practice and ensuring there is more privacy for patients when discussing private information.


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General details

Report title 
Enter and view: Thames View Medical Centre
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Wednesday, 20 March, 2019
Date evidence capture began 
Wednesday, 20 March, 2019
Date evidence capture finished 
Wednesday, 20 March, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Information providing
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.