Summary of report content
Healthwatch Northamptonshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Northamptonshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Northamptonshire visited Midland Care Home on 15 March 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs Healthwatch Northamptonshire feel that Templemore provides a good standard of care and residents are happy and safe. Following the visit Healthwatch Northamptonshire recommended the home review hand washing facilities for staff and visitors to ensure good hygiene while helping residents with food and drink or personal care. As care staff are generally very busy providing personal care Healthwatch Northamptonshire recommend that extra help is brought in to interact with residents when the Activity Co-ordinator is not available. Templemore have advised Healthwatch Northamptonshire that they already have a team of volunteers and external people who assist the activity facilitator. Residents could benefit from more activities and opportunities to go outside. As the ongoing Building work might cause disruption to the fire alarm system we recommend more frequent testing of fire alarms and reviews of emergency evacuation procedures while the work is in progress.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.