Enter and view: Templemore Care Home

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Summary of report content

Healthwatch Northamptonshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Northamptonshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Northamptonshire visited Midland Care Home on 15 March 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs Healthwatch Northamptonshire feel that Templemore provides a good standard of care and residents are happy and safe. Following the visit Healthwatch Northamptonshire recommended the home review hand washing facilities for staff and visitors to ensure good hygiene while helping residents with food and drink or personal care. As care staff are generally very busy providing personal care Healthwatch Northamptonshire recommend that extra help is brought in to interact with residents when the Activity Co-ordinator is not available. Templemore have advised Healthwatch Northamptonshire that they already have a team of volunteers and external people who assist the activity facilitator. Residents could benefit from more activities and opportunities to go outside. As the ongoing Building work might cause disruption to the fire alarm system we recommend more frequent testing of fire alarms and reviews of emergency evacuation procedures while the work is in progress.

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General details

Report title 
Enter and view: Templemore Care Home
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Thursday, 15 March, 2018
Date evidence capture began 
Thursday, 15 March, 2018
Date evidence capture finished 
Thursday, 15 March, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Health and safety
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.