Enter and view: Temple Croft Care Home

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Summary of report content

Healthwatch North East Lincolnshire conducted an announced/unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch North East Lincolnshire visited Temple Croft Care Home, on 07/09/2015. The summary of findings highlighted residents spoke highly of the home and the care they received. A visitor we spoke with also praised the care his loved one and others in the home receive. Garden area needs attention. Numerous obstacles that could be a hazard to residents. Residents were treated with dignity and respect. The added tablet and technology to the home is great for residents wanting to keep in touch with loved ones via Facebook and skype. The recommendation informed some urgency given to appointing a new activity leader. For outings, suggest smaller groups or even for some residents a one to one small outing. Ensure that old furniture is removed from garden and garden to be tidied and obstacles moved to safer places. Ensure that the staff level 5/4/3 is completed as soon as possible. Ensure office where medical records are kept is locked at all times.

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General details

Report title 
Enter and view: Temple Croft Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Monday, 7 September, 2015
Date evidence capture began 
Monday, 7 September, 2015
Date evidence capture finished 
Monday, 7 September, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.