Enter and view: Tarvin Court Nursing Home

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Summary of report content

This is an enter and view report conducted by Healthwatch Cheshire West 26 October, 2016. During the visit Healthwatch representatives spoke to staff. The visit was announced. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. However in line with a recent CQC inspection there was need for improvement to the building and exterior areas. Recommendations were made as part of this report. No response from the home manager has been attached. Summary of recommendations: - Owners to ensure funding is available for the identified repairs, maintenance and other health and safety and improvement items identified in the recent audit and CQC report. - This work should be carried out in a timely way. - Owners to note and act on the request of residents’ relatives to meet with them and to be a presence in the home. - Urgently enhance the home’s activities programme by appointing a co-ordinator and seeking additional support from others in the local community including the shared use of a minibus for outings. - The local authority to catch up on its backlog of DoLs authorisations.

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General details

Report title 
Enter and view: Tarvin Court Nursing Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 26 October, 2016
Date evidence capture began 
Wednesday, 26 October, 2016
Date evidence capture finished 
Wednesday, 26 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Continuity of care
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.