Enter and view: Tara's Retreat Care Home

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Summary of report content

Healthwatch Hertfordshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Hertfordshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Hertfordshire visited Halton Tara’s Retreat on 27th March 2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Hertfordshire are satisfied that NICE guidelines 1 and 2 of Quality Standard 50 (Mental Wellbeing of Older People in Care Homes 2013) are being considered by providers. The report contains 4 recommendations. These include to review the potential benefits for residents and staff in having an HCPA Nutrition Champion. Review the potential benefit for residents and staff in using the HCPA Smile Service. Introduction of iPads /notebooks etc. to facilitate communication with residents with dementia care needs. Consider fixing a doorbell sign (as distinct from night bell).

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General details

Report title 
Enter and view: Tara's Retreat Care Home
Local Healthwatch 
Healthwatch Hertfordshire
Date of publication 
Thursday, 27 March, 2014
Date evidence capture began 
Thursday, 27 March, 2014
Date evidence capture finished 
Thursday, 27 March, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Digitalisation of services
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.