Summary of report contentHealthwatch Birmingham conducted an Enter and View visit to Tandy Court Care Home, a privately owned care home for up to 40 residents. The visit took place on Friday 9th June 2017. The aim of the visit was to listen to residents' views of their care, focusing particularly on how the staff obtain and use residents' feedback; and to help the organisations that fund and regulate social care in Birmingham to understand residents' perspectives of the care provided at Tandy Court, particularly whether residents felt that the staff were treating them with dignity and respect. Key findings from interviews with residents and relatives included: the majority of residents at Tandy Court felt staff listened to them and met their care needs; the residents appreciated the efforts of the activities coordinator. The Manager informed the Enter and View Representatives that they hold monthly residents/relatives meetings, and the Manager and staff explained that they take action because of what they hear from residents. Observations by the Enter and View Representatives included: staff interactions with residents were warm and friendly; most staff talked to, smiled and appeared to listen to the residents; staff addressed residents by name; eye contact and tone of voice were good; and staff were welcoming to visitors and treated each other with respect. The Manager responded to the findings of the Enter and View visit in a positive way, outlining the changes being made as a result of Healthwatch Birmingham's visit. These changes included: a new screen was ordered to ensure that the dignity of residents would be protected if they choose to be assessed in a communal area; the cleaning of the communal toilets was being monitored; the home implemented a new system for monitoring the laundry to help ensure that items were not lost; staff will keep residents and relatives informed about the ongoing training of staff; and staff will encourage visitors and staff to bring in their pets, if safe to do so.
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Enter and view: Tandy Court Care Home
Date of publication
Tuesday, 18 July, 2017
Date evidence capture began
Friday, 9 June, 2017
Date evidence capture finished
Friday, 9 June, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?