Enter and view: Tandy Court Care Home

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Summary of report content

Healthwatch Birmingham conducted an Enter and View visit to Tandy Court Care Home, a privately owned care home for up to 40 residents. The visit took place on Friday 9th June 2017. The aim of the visit was to listen to residents' views of their care, focusing particularly on how the staff obtain and use residents' feedback; and to help the organisations that fund and regulate social care in Birmingham to understand residents' perspectives of the care provided at Tandy Court, particularly whether residents felt that the staff were treating them with dignity and respect. Key findings from interviews with residents and relatives included: the majority of residents at Tandy Court felt staff listened to them and met their care needs; the residents appreciated the efforts of the activities coordinator. The Manager informed the Enter and View Representatives that they hold monthly residents/relatives meetings, and the Manager and staff explained that they take action because of what they hear from residents. Observations by the Enter and View Representatives included: staff interactions with residents were warm and friendly; most staff talked to, smiled and appeared to listen to the residents; staff addressed residents by name; eye contact and tone of voice were good; and staff were welcoming to visitors and treated each other with respect. The Manager responded to the findings of the Enter and View visit in a positive way, outlining the changes being made as a result of Healthwatch Birmingham's visit. These changes included: a new screen was ordered to ensure that the dignity of residents would be protected if they choose to be assessed in a communal area; the cleaning of the communal toilets was being monitored; the home implemented a new system for monitoring the laundry to help ensure that items were not lost; staff will keep residents and relatives informed about the ongoing training of staff; and staff will encourage visitors and staff to bring in their pets, if safe to do so.

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General details

Report title 
Enter and view: Tandy Court Care Home
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Tuesday, 18 July, 2017
Date evidence capture began 
Friday, 9 June, 2017
Date evidence capture finished 
Friday, 9 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.