Enter and view: Talbot House Nursing Home

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Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Staffordshire visited Talbot House Nursing Home, on 06/06/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found that this Nursing Home is in transition and the new Manager is making changes not only in the running of Talbot House, but in improving staff morale and preparing for a major refurbishment. She is getting to know all her staff and is available to speak to staff, not only in her office, but on her actual daily work in the home. Rapid changes have occurred in the up-dating of staff training in manual handling. The recommendations within the report informs there needs to be a swift resolution of staff training issues in order that the Manager and the owners are aware of immediate and future training needs. The training programme needs to be assessed to see if some training work can be completed by computer in order to make the process easier and more accessible for staff and management. The Manager needs to have a clearer overview of the progress of staff and their future training needs The carpets in two bedrooms are, in our view, dangerous and these were noted on our initial tour of the property and one stair case carpet poses a risk to the unobservant. Fire extinguishers should be properly secured so they do not present a hazard to people and any excess fire extinguished should be removed or moved to a more suitable location. Fire doors should be kept closed as the propping open of these doors poses an increased risk of rapid spread in the event of a fire. They recommend that the Manager arranges a visit from the fire service to advise on fire safety. The home should ensure that residents personal information is not on public display. The home should consider which doors should be kept locked when not in use, such as the Sluice room. A full time Activity Coordinator could benefit the residents in developing more creative opportunities for stimulation of residents. It is hoped that the involvement in carers in the provision of activities would give better activities throughout the week as these could be done even when the activity coordinator was not on duty. They recommend that garden, which needs urgent renovation, is attended to in order to make it appealing for residents to sit out in during the current summer months. In view of the current and ongoing renovations a further visit in six months may be useful to learn what progress has been made.

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General details

Report title 
Enter and view: Talbot House Nursing Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 6 June, 2018
Date evidence capture began 
Wednesday, 6 June, 2018
Date evidence capture finished 
Wednesday, 6 June, 2018
Type of report 
Enter and view
Key themes 
Administration
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Engagement
Food and nutrition
Health and safety
Health inequalities
Health promotion
Health protection
Information providing
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-7272

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.