Enter and view: Swiss Cottage Care Home

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Summary of report content

Healthwatch Central Bedfordshire’s visit to Swiss Cottage Care Home was scheduled following a comprehensive CQC inspection in February 2017. The purpose of the visit was: To engage with service users of care homes and understand how dignity is being respected in a care home environment; identify examples of good working practice; observe residents and relatives engaging with the staff and their surroundings; consult with residents, relatives and staff about their experiences of the environment within the home and how care is delivered. The summary of findings informed at the time of the visit, the evidence is that the home was operating to a good standard of care with regard to cleanliness, dignity and respect. On entry, representatives were asked to sign in. Representatives noted the Healthwatch Central Bedfordshire poster displayed in the reception area and also in two other locations in the home. Residents looked tidy, clean and well cared for, representatives saw no evidence of dignity not being respected. Residents spoken to were generally happy with the meals; the current menu appeared to be balanced and nutritious and mealtimes were suitable for the residents. Residents could also choose where to take their meals and the newly appointed Executive Chef was happy to accommodate resident’s alternative choice of food if they did not find their original selection appealing. There was clear evidence of social activities at the home, with photographs of previous events displayed on the activities board. The residents spoken to were given the option of taking part in organised activities along with their relatives. The report includes 5 recommendations and includes a response from the service provider.

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General details

Report title 
Enter and view: Swiss Cottage Care Home
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Wednesday, 19 July, 2017
Date evidence capture began 
Wednesday, 19 July, 2017
Date evidence capture finished 
Wednesday, 19 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Digitalisation of services
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.