Enter and view: Swiss Cottage

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced enter and view visit to Swiss Cottage Home on 1 April 2015. The visit is part of the team’s wider enter and view programme to identify how dignity is being respected in a care home environment. On the day of the visit, the team engaged with 3 staff members and 2 residents using survey and observation methods. The team found that the home was operating to a good standard of care with regard to cleanliness, dignity and respect. The home had a pleasant environment, with some décor tailored to be dementia friendly. The residents appeared happy and well cared for. Their independence and choice were respected in their care. Before acceptance at the home, they are asked about their life history and like and dislikes. Medication is issued by a trained nurse or senior carer. Some residents were not clear as to whether they had a nominated key worker. Residents thought the standard and choice of food was very good. There are a range of activities provided by four activity coordinators both in and outside of the home. Both residents and relatives are encouraged to participate. Staff appeared to have good training and were friendly and helpful to the residents. All but one member had English as their first language but the team were assured that there were no communication issues. No relatives were present at the home to engage with. Several members of staff and residents expressed that the staffing levels could be improved. The report included recommendations to the home. It was suggested that the staffing levels are increased as a matter of urgency, that the home investigates ways to improve access to wifi and for the report to be shared with the home staff and residents. No response from the service provider was included in the report.

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General details

Report title 
Enter and view: Swiss Cottage
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Wednesday, 1 April, 2015
Date evidence capture began 
Wednesday, 1 April, 2015
Date evidence capture finished 
Wednesday, 1 April, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.