Enter and view: Swinton Hall Nursing Home

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Summary of report content

Healthwatch Salford carried out an Enter and View visit to Swinton Hall Nursing Home, a nursing care home with places for up to 62 residents.

The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents’ personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used.

At the time of this visit, the evidence was that the home was operating to a variable standard of care in relation to dignity and respect. However, the bulk of the residents seen on the day of the visit required some level of nursing support so their ability to function independently e.g. setting table, going out shopping, was limited by their own health needs rather than by any difficulties presented by the home staff. Positive feedback was received about some aspects of the care at home. However, staff were often too busy to offer fully personalised support; there was evidence of poor hygiene and basic information about such important matters as complaints procedures not being shared appropriately with residents and relatives.

Based on these findings, Healthwatch Salford made a number of recommendations around: staffing levels; managing hygiene and unpleasant odours; reviewing the menu choices available; choice of time for residents to get up and go to bed; increasing activity outside the home; improving the WiFi; and providing more information and arranging opportunities for residents to access a GP and other health professionals. The report includes a response from the service provider.

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General details

Report title 
Enter and view: Swinton Hall Nursing Home
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Tuesday, 29 August, 2017
Date evidence capture finished 
Tuesday, 29 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.