Enter and View: Swarthdale Nursing Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Swarthdale Nursing Home, a privately owned nursing home. The visit was conducted on 02nd March 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The building in general was clean, well mainyained and welcoming but some of the communal corridors upstairs that HWC saw were untidy with stains on the carpet and general debris e.g. crumbs, leaves from outdoors that needed cleaning away. Residents had good access to health care services and there was an activities coordinator who arranged activities for the residents. The lay out of the residents lounge was such so as to encourage residents to interact with one another, chairs were facing each other and the television did not dominate the area The atmosphere was calm and staff clearly knew the residents on an individual basis. There was a rabbit in the residents lounge (in a clean caged area) that residents were interacting with. The home also has a dog that the residents said they enjoy and a stocked fish tank. The addition of home pets was viewed positively by the residents. Residents, in general were happy with the food provided which was varied and residents could also request meals. A meadow flower corridor wall was provided which is a tactile wall display designed specifically for dementia residents in keeping with David Sheard’s ‘Dementia Care Matters’ philosophy. Recommendations were made by Healthwatch Cumbria - the nursing home manager disagreed with the recommendations.

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General details

Report title 
Enter and View: Swarthdale Nursing Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Thursday, 2 March, 2017
Date evidence capture began 
Thursday, 2 March, 2017
Date evidence capture finished 
Thursday, 2 March, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Quality of care
Quality of catering
Staff attitudes
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.