Enter and view: Swanland House

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Summary of report content

Healthwatch East Riding of Yorkshire conducted an Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch East Riding of Yorkshire visited Swanland House, on 07/07/2015. The summary of findings highlighted Swanland House appears to be a very well-run residential home, strongly focused on the needs and well-being of the individuals living there. The high proportion of shared rooms is a disadvantage by current standards but, in our view, it does not significantly diminish the quality of care provided here; it is noted however that there is an inherent loss of privacy. Healthwatch East Riding of Yorkshire recommends Internal signage of the home’s facilities is improved. More personalisation of residents’ rooms. Activities coordinator visit other homes and see best practice.

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General details

Report title 
Enter and view: Swanland House
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Tuesday, 7 July, 2015
Date evidence capture began 
Tuesday, 7 July, 2015
Date evidence capture finished 
Tuesday, 7 July, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Engagement
Food and nutrition
Health promotion
Information providing
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-6066

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Structured interview
Survey
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.