Enter and view: Swan House, Buckinghamshire

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Summary of report content

Healthwatch Bucks conducted an unannounced enter and view visit to Swan House on 24 February 2016. The home provides care for residents over 65 years old and those living with dementia. The team engaged with 4 residents and 3 staff members using survey methods and observed the running of the home. This report is part of Healthwatch Buck’s wider enter and view project about dignity in care. Residents gave positive feedback about the home, although some concerns were raised in the report. Staff were praised for the care they provided, residents felt that they had personal choice and privacy in their care. An activities coordinator encouraged residents to participate in activities both in and out of the home. There seemed to be a lack of interaction at lunch time between anyone, with residents eating in silence. They observed some of the décor was below expectations. The team were informed that the home was due a total refurbishment by management. The report made recommendations to the home including suggestions to refurbish the lounge, consider cooking meals onsite and to regularly plan more trips out. The service provider responded to the feedback agreeing with their recommendations and will consider the improvements.

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General details

Report title 
Enter and view: Swan House, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 20 April, 2016
Date evidence capture began 
Wednesday, 24 February, 2016
Date evidence capture finished 
Wednesday, 24 February, 2016
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.