Summary of report contentHealthwatch Havering conducted an enter and view visit on Suttons Avenue surgery (Dr Pravin Patel's surgery), as GP surgery in Hornchurch. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the safety of the resident, patient or other service-user is not compromised in any way. Observation by the enter and view representatives included: - Overall patients to the team that they found the practice very efficient and were totally satisfied with the service offered to them. They said that staff dealt effectively with whatever was presented to them, that the receptionists were competent and did not block patients who needed an appointment. - When patients were asked if they were involved in discussions about their treatment, one said “very much so” and the other “sometimes”, and that referrals were explained and a follow up consultation was offered. - If staff have issues to discuss they are happy talk to the manager who would help them make informed decisions. One recommendation was made in the report, that the practice consider installation of a hearing loop system for the benefit of patients who are hard of hearing. The practice responded to this, stating 'that consideration will be given to the installation of a hearing loop once cost estimates have been obtained.'
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Enter and view: Suttons Avenue surgery
Date evidence capture began
Thursday, 8 December, 2016
Date evidence capture finished
Thursday, 8 December, 2016
Type of report
Enter and view
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of appointment
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?