Summary of report content
Findings: • The surgery was located in a semi-detached house on a corner with a concrete apron providing parking for 3 cars. • The interior was clean, newly-decorated and carpeted throughout. • No hearing loop was available for patients with a hearing impairment. • A suggestion box was available in the waiting room, together with a box for repeat prescription requests • There was no electronic check in - the doctor used a buzzer to indicate that he was ready for the next patient. • Access was available to a translation service but it was rarely necessary to use it. Recommendations: • Surgery has significant challenges to overcome but supports the initiatives of the Practice Manager to meet them. • Patient Participation Group (PPG) has only recently been established but is already seeking to grow among the patients. • Healthwatch Havering made no specific recommendations at present, because the focus must be on achieving compliance with the requirements of the Care Quality Commission (CQC).Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.