Summary of report contentFindings: • The surgery was located in a semi-detached house on a corner with a concrete apron providing parking for 3 cars. • The interior was clean, newly-decorated and carpeted throughout. • No hearing loop was available for patients with a hearing impairment. • A suggestion box was available in the waiting room, together with a box for repeat prescription requests • There was no electronic check in - the doctor used a buzzer to indicate that he was ready for the next patient. • Access was available to a translation service but it was rarely necessary to use it. Recommendations: • Surgery has significant challenges to overcome but supports the initiatives of the Practice Manager to meet them. • Patient Participation Group (PPG) has only recently been established but is already seeking to grow among the patients. • Healthwatch Havering made no specific recommendations at present, because the focus must be on achieving compliance with the requirements of the Care Quality Commission (CQC).
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Enter and view: The Surgery Dr K Subramanian, Havering
Date of publication
Friday, 7 July, 2017
Date evidence capture began
Thursday, 20 July, 2017
Date evidence capture finished
Thursday, 20 July, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Continuity of care
Waiting time to be seen once arrived at appointment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Mental health services
Learning disability service
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?