Enter and view: The Surgery Dr K Subramanian, Havering

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Summary of report content

Findings: • The surgery was located in a semi-detached house on a corner with a concrete apron providing parking for 3 cars. • The interior was clean, newly-decorated and carpeted throughout. • No hearing loop was available for patients with a hearing impairment. • A suggestion box was available in the waiting room, together with a box for repeat prescription requests • There was no electronic check in - the doctor used a buzzer to indicate that he was ready for the next patient. • Access was available to a translation service but it was rarely necessary to use it. Recommendations: • Surgery has significant challenges to overcome but supports the initiatives of the Practice Manager to meet them. • Patient Participation Group (PPG) has only recently been established but is already seeking to grow among the patients. • Healthwatch Havering made no specific recommendations at present, because the focus must be on achieving compliance with the requirements of the Care Quality Commission (CQC).

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General details

Report title 
Enter and view: The Surgery Dr K Subramanian, Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Friday, 7 July, 2017
Date evidence capture began 
Thursday, 20 July, 2017
Date evidence capture finished 
Thursday, 20 July, 2017
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Continuity of care
Health inequalities
Interpreters
Patient records
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Carers
Healthwatch reference number 
Rep-6563

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Learning disability service

Details about conditions and diseases

Types of disabilities 
No
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Receptionists
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.