Enter and view: Sunrise Senior Living of Purley Enter and View

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Summary of report content

Healthwatch Croydon conducted an announced Enter and View visit to Sunrise Senior Living of Purley, a home that provides residential and nursing care, on 24th February 2016 as part of their E&V programme. The accommodation is spread over four floors, with assisted living on the first floor and a separate specialised dementia floor called "reminiscence neighbourhood" situated on the second floor. There was a communal lounge located on the ground floor where some activities took place, such as reminiscence, musical entertainment. All residents were able to access the large activity lounge at their own leisure. This room had access to sky sports, library area, arts and craft and a kitchen for cookery classes. The overall impression was that Sunrise Senior Living of Purley residents were happy with the care and treatment. However, one particular resident did mention concerns regarding agency staff and weekend staff. Staff felt the managers supported them in their training and development. Residents‘ meetings were held for individuals to raise any concerns or for an opportunity to put forward any suggestions. There was a rehydration station for drinks, yoghurt, rice puddings and fruit situated on each floor. Residents can access the hair salon, pedicure, manicure and beautician services at an additional charge. The home supports residents in their spiritual needs by having weekly church services in-house. Residents were given privacy and their dignity was respected. Sunrise has obtained Beacon status in End of Life care and staff were supported with a range of training and development. Staff received regular supervisions and appraisals and felt supported by management. Staff had undertaken accredited training in dementia care. The home offered a varied selection of outings and has access to their own mini bus. HW representatives observed residents participating in a play reading session while at the same time a wide selection of daily activities were offered such as poetry, art and crafts, cookery and pottery. They had a partnership working with St Christopher’s hospice in end of life care. During the visit the HW representatives got an opportunity to taste the lunch menu. The general consensus was that the home prepares food at a high standard. There is a large garden area for residents to access at their leisure with family barbeques taking place. Healthwatch made a few recommendations to the home based on the feedback of the residents and the staff. There was no response from the service provider.

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General details

Report title 
Enter and view: Sunrise Senior Living of Purley Enter and View
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Wednesday, 24 February, 2016
Date evidence capture began 
Wednesday, 24 February, 2016
Date evidence capture finished 
Wednesday, 24 February, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Continuity of care
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
65-85 years
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.