Enter and view: Sunrise of Hale Barns

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Summary of report content

Healthwatch Trafford undertook an Enter and View visit to Sunrise of Hale Barns Care Home on 12 November 2019. It is registered to provide accommodation and support for up to 96 older residents some whom are living with dementia. They received 12 completed questionnaires from residents and talked with 12 residents, 1 visitor and 10 members of staff. From the completed questionnaires and from their observations, Healthwatch Trafford felt that residents were treated with kindness and compassion. The initial impressions on entering the home was one of welcome. Staff were polite and convivial. The home was comfortable and warm, impeccably clean and odour free, and had the appearance and ambience of a hotel. Various information was on display in the public areas of the home for residents and visitors. Most of the staff members had worked at Sunrise for several years, and all staff members stated they were happy at the home and felt fully supported by the management. The report contains 3 recommendations and one suggestion. The report doesn’t contain a response from the provider.

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General details

Report title 
Enter and view: Sunrise of Hale Barns
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Monday, 9 March, 2020
Date evidence capture began 
Tuesday, 12 November, 2019
Date evidence capture finished 
Tuesday, 12 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
People in stigmatised occupations (such as sex workers)
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.