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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 12 January, 2018. During the visit Healthwatch representatives spoke to 21 people, which included a mix of staff, residents and relatives. The visit was unannounced though a window of two weeks was given for the visit. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Ensure all staff wear name badges if this is the home’s standard practice. - Give residents the option to remain in their rooms, on the secondfloor, if they would like to. - Develop pictorial menusand pictorial activity calendarsto assist those living with dementia. - Ensure there are pictorial signs on communal doors throughout thehome e.g.the toilet. - Maintain a consistent temperature in the home that is neither too hot nor too cold. - Make more use of the large second floor balcony. - Remind those with sight loss are to use magnifying glasses and other aids and supports them with large print and audio books. - Look to bring in Pets as Therapy or other regular animal therapy visitors. - Buy adult kits e.g. buy a low count aida kit for an adult rather than use a children’s kit. - Continue to encourage residents living with dementia to interact with each other and the activities available. - Consider show someone with dementia, in their bedroom, can easily call for attention. - Ensure cold drinks are regularly within arm’s reach of residents on the second floor.

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