Enter and view: Sunnyside residential home

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Summary of report content

This enter and view report was conducted at Sunnyside residential home in Bolton, the visit took place 20 March, 2017. The report was written by Healthwatch Bolton. During the visit 14 people were spoken to, this included staff, residents and visitors. Comments received were mostly positive. There had been some issues between the pharmacy and also the continence team. There are recommendations made in the report. There is a response from the provider.

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General details

Report title 
Enter and view: Sunnyside residential home
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Monday, 20 March, 2017
Date evidence capture began 
Monday, 20 March, 2017
Date evidence capture finished 
Monday, 20 March, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.