Enter and view: Summerdyne Nursing Home

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Summary of report content

Healthwatch Worcestershire conducted an enter and view visit to Summerdyne Nursing Home. The purpose of the visits were to understand how residents in the settings are being provided with meaningful activities that support their health and well-being and to identify examples of good practice. Healthwatch Worcestershire engaged with the Activities Coordinator, 1 member of staff and had structured conversations with 3 residents. Healthwatch Worcestershire heard and saw care staff speaking to residents in their rooms and as they went about their duties. These conversations were positive, friendly and respectful. Residents that were spoke to said that they had been asked about the sorts of things that they liked to do, and were aware of the activities that were available. 3 of the residents said that they preferred to be in their own rooms rather than the lounge area and they liked to read, listen to music, complete puzzles or watch television. Healthwatch Worcestershire saw that there were some resources to support meaningful activity available in the communal lounge area. These included books, magazines, lava lamp, cuddly toys, music system, and an IPad. Residents said they were happy at Summerdyne. On the day there was positive interactions between residents and the Activities Coordinator and care staff. Staff were busy and some residents in the lounge spent significant periods of time without much interaction with staff or being engaged in a meaningful activity. Recommendations: Reassure themselves that sufficient staff are available to engage residents in meaningful activity, conversation or offering people a resource to provide comfort and stimulation Reassure themselves that sufficient meaningful activities are available when the Activities Coordinator is not available during the week and at weekends. Consider how residents in communal areas not involved with organised activity can be engaged in meaningful activity in a way appropriate to their needs. Consider how residents, who are able and choose to do so, could be encouraged to become more involved in the day to day running of the home. Whether existing resources could be made more easily available for residents to choose to use them, (for example by putting them closer to residents) or appropriately introduced to individuals more frequently. Whether additional tactile/sensory resources could be made easily available and / or appropriately introduced more frequently to residents, particularly residents living with dementia. Whether there is potential to use more volunteers to support residents to engage in meaningful activity, either on a one to one or group basis. Service Provider Response: I feel it is a very fair and balanced account of the morning’s activities during your visit. I am sorry that you couldn't spend a whole day as the afternoons are less busy and you would have had a better picture as to how our home meets our resident’s needs and provides meaningful activities day to day. The report failed to mention the lovely garden area which we use regularly in the better weather. We have several residents who cannot wait till the weather allows them to sit and socialise in our garden. We have now appointed a second activities coordinator which will provide some extra input for our residents’ life style! We are keen to continue to improve the care we provide, and ensure that all our residents will feel well supported in every way by listening to them and finding out as much as possible about their lifestyles and interests thus making them the centre of our home life. We have achieved Gold Standard Framework in End of life care recently, a highly coveted award reflecting the quality of our care, which helps our home to ensure our residents have a good life to the end.

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General details

Report title 
Enter and view: Summerdyne Nursing Home
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Wednesday, 5 August, 2015
Date evidence capture began 
Wednesday, 5 August, 2015
Date evidence capture finished 
Tuesday, 27 January, 2015
Type of report 
Enter and view
Key themes 
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.