Enter and view: Summary Report

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Summary of report content

Healthwatch Rochdale carried out a programme of announced Enter and View visits at nine local care homes from June 2018 - February 2019. The programme of visits followed a public consultation with Rochdale residents who informed us that they wanted our area of work to focus on nursing and residential homes in the borough. The Enter and View visits were based on eight care quality indicators developed by Independent Age. Semi-structured interviews were conducted with 33 residents, 16 family members and 48 staff alongside observations throughout the care home visits. The Enter and View visits found that there was variation in the range of activities offered as some homes provided activities that were well tailored to individual interest and preferences whereas others offered an unvaried schedule. The findings also suggested that the care homes were not always effective in showing how feedback from residents and visitors could influence changes within the home. Furthermore, when the Enter and View representatives spoke to staff members, the majority did not always display a good knowledge, nor could they provide comprehensive information when asked. A total of 47 recommendations were made to the homes and these were based on the eight quality care indicators. Four care homes responded to the recommendations made in the individual reports. Healthwatch Rochdale will continue the Enter and View programme with an additional 9 visits to local care homes during May 2019 and March 2020.

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General details

Report title 
Enter and view: Summary Report
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Thursday, 11 April, 2019
Date evidence capture began 
Thursday, 7 June, 2018
Date evidence capture finished 
Monday, 25 February, 2019
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.